Kathmandu/ Ncell Axiata Limited has opened Ncell Centre in Bhairahawa to serve its customers with simplified customer care and enhance the customer experience.

The new Centre has started its operation taking the required safety measures following government mandated health and safety guidelines during the ongoing COVID-19 pandemic.

The Centre located at Milanchowk-5, Koirala Complex of Bhairahawa, provides all customer services from a single touch-point. Customers visiting the Centre can acquire all services, ranging from general enquiry on products and services, SIM subscription, internet setting to various enterprise services from the Centre.

From the Centre, customers can also upgrade their SIM cards to 4G, change SIM and mobile number, modify CUG numbers, biz plans, international roaming, make bill payments, recharge balance and transfer, among many other services.

On the occasion of opening of the new Centre, customers visiting the Centre for various purposes will also get different volume of data for free as gift until November 15, 2020. Customers purchasing new SIM cards from this Centre will get 1GB data for free valid for 7 days between 5 am to 5 pm from the date of activation. Customers topping up balance of Rs 200 from the Centre get 1GB data for free which is also valid for 7 days between 5 am to 5 pm.

Similarly, customers who recharge balance of Rs 500 and Rs 1000 get 1GB data for free valid for 30 days and 2GB data valid for 30 days respectively. For SIM upgrading from 3G to 4G from the Centre, customers will get 1GB data that can be used within 7 days.

Ncell believes that in line with its endeavor to provide world class quality service to valued customers, opening of new Centre will add great value to customers in the region. The Centre provides customer service from 9 am to 5:30 pm, 7 days a week.

Ncell operates 31 Ncell Centers across the country as a part of the company’s effort to reach out to the customers and better cater to the need of the customers locally for enhancing the customer experience.

About Ncell Axiata
Ncell Axiata Limited (Previously Ncell Private Limited) is the first private mobile service provider operating in Nepal for the past sixteen years. The company is committed to building the best-in-class mobile network experience, connecting some of the remotest areas of Nepal with digital communication offerings.

As a subsidiary of Axiata Group, and a long-term investor in Nepal, Ncell is constantly working towards its goals of connecting every Nepali through its network, providing high quality modern services to consistently create better value for its customers and partners.

Ncell has made significant contributions to the socio-economic development of Nepal. As the largest taxpayer, we have an exemplary track record of contributing to the development of Nepal and will continue to build a sustainable business for Ncell for the benefit of the country. Since its inception, Ncell has contributed over NPR 240 billion in taxes as of the last fiscal year 2019/20.

CSR at Ncell
Ncell, as a responsible corporate citizen, has made significant investment of more than NPR 1.25 billion in various social projects, contributing to the socio-economic development since its inception in the sectors including areas like Health, Education and Environment, Disaster Management and Livelihood Support among others with primary focus on three main areas—Health, Education and Environment as core areas.

The company has been driving its social initiatives from the forefront in-line with the CSR provisions underlined in the Industrial Enterprise Regulation 2076.